AI Agents for
Customer Service

Name: DialOnce
Brand: DialOnce
Price: 299 EUR
Rating: 4.3 (11 reviews)

Our AI agents take care of your customers and advisors

[do_gradient]AI Agents[/do_gradient] for
[do_gradient]Customer Service[/do_gradient]

Over 150 companies trust us!

Banque Populaire optimizes customer relations with DialOnce's omnichannel chatbot

Improving customer service at Chronopost: the impact of DialOnce omnichannel chatbot

RATP revolutionizes urban travel with DialOnce omnichannel chatbot

BNP Paribas enhances customer experience with DialOnce omnichannel chatbot

SNCF optimizes customer service with DialOnce's omnichannel chatbot

Bpce’s digital shift: adoption of DialOnce omnichannel chatbot for better customer service

Crédit Agricole Nord de France uses DialOnce’s omnichannel chatbot

La Poste and innovative parcel tracking with DialOnce omnichannel chatbot

Customer advice at Fnac Darty with DialOnce omnichannel chatbot

Vattenfall innovates in customer service with DialOnce omnichannel chatbot

Boulanger revolutionizes customer service with DialOnce’s omnichannel chatbot

The challenge of innovation at Nickel: integrate the DialOnce omnichannel chatbot

Le Forem enhances reachability with DialOnce's omnichannel chatbot

For Your Customers

Give your customers a seamless and effortless experience with our AI-powered conversational agent, available across all your channels.

Find out more about our AI agents

For Your Customer Service Advisors

Solutions (AI agent, mailbot,...) to automate your advisors' tasks, integrated with your CCaaS and CRM systems.

Find out more about our Agent Assist solution

Customer satisfaction 90% Users satisfied or very satisfied with the automated journeys

Calls avoided 15% Rate of calls avoided through redirection to a digital journey

Reachability +30 Pts Improvement in the rate of calls handled (via phone or digital) out of the total incoming calls

Increase in productivity +20% Increase in the time allocated by your agents to high-value tasks

Concrete results for an optimized customer experience

Customer satisfaction 90% Users satisfied or very satisfied with the automated journeys

Calls avoided 15% Rate of calls avoided through redirection to a digital journey

Reachability +30 Pts Improvement in the rate of calls handled (via phone or digital) out of the total incoming calls

Increase in productivity +20% Increase in the time allocated by your agents to high-value tasks

You know why you chose it!

Trusted, controlled and managed AI

Omnichannel
orchestration

Omnichannel
management

Digitalising
calls

Our solutions integrate seamlessly with your CRM, CCaaS, and internal IT ecosystem

Integration of Genesys and DialOnce’s omnichannel chatbot for optimal customer service

Innovative contact management at Kiamo with DialOnce omnichannel chatbot

Salesforce and DialOnce: a powerful duo for omnichannel customer relations

Customer communication revolutionized by Axialys and the DialOnce omnichannel chatbot

Customer service optimization with Worldline and DialOnce omnichannel chatbot

Odigo boosted by DialOnce omnichannel chatbot integration

Microsoft is connectable to DialOnce omnichannel chatbot

Testimonials

Our customers say it best!

"Since implementing DialOnce, we've seen a 30% reduction in interactions and gained 40 NPS points!"

Arnaud Bailly
Executive Vice-President, Vattenfall France

"Today we are convinced that there is a causal link between the implementation of DialOnce and the return to green of our indicators."

Etienne Cornet
Contact Center Director

"DialOnce offers us a real solution! When customers call the corresponding number, they can finally get an answer to their query by being redirected to the DialOnce application."

Raphaël Colas
Responsable du pôle satisfaction client

"We've gained 34 reachability points where we'd initially hoped for 15-20. We used to have to put up with our calls: today, thanks to DialOnce, we've been able to restore serenity to our teams."

Laurent Graziani
Customer contact center Director

"Thanks to DialOnce's orchestrator, we've improved our pick-up rate, seen an increase in the use of selfcare for order tracking and repair follow-up, and improved our unit cost!"