DialOnce's AI agents are designed to assist advisors in their daily work, not to replace them. DialOnce's Augmented Advisor solution is an AI agent integrated into your customer relationship tool (Kiamo, Genesys, Salesforce...) that helps process customer requests by facilitating access to information and preparing relevant responses. The final decision is left to the advisor. The Mailbot solution facilitates the sorting and processing of incoming emails. Advisors work on already-structured requests, with the right information available at the right time. This organization reduces search time, speeds up the response process and allows teams to focus on high-value situations.

With DialOnce's AI agents, advisors can save time on repetitive and time-consuming tasks such as sorting emails, searching for information, preparing responses or writing summaries. Exchanges are better structured thanks to readily available information, summaries can be generated automatically and action suggestions support request processing. This helps reduce response times, improve team productivity and limit mental load, while maintaining service quality and workplace comfort.

No. These solutions are designed as tools to serve advisors, not as replacement solutions. The Mailbot automates the processing of large volumes of emails and response preparation, while the Augmented Advisor provides operational support by facilitating access to information and structuring exchanges. Decisions, tone and relationship remain entirely in the advisor's hands. This approach enables greater efficiency and peace of mind while preserving the central role of humans in customer relations.

In the DialOnce ecosystem, AI agents operate within a strictly defined framework. When a request falls outside expected cases or requires human analysis, the AI does not try to respond at all costs. It relies on integrated control mechanisms (LLM-as-a-judge and human review) and hands over to the advisor with all the information already collected. The advisor then takes over without loss of context and with everything needed to respond appropriately. This approach ensures seamless journeys, avoids inappropriate responses and allows AI to be used only where it brings real added value.

At DialOnce, response reliability is based on over 10 years of expertise, controlled product design and business content validated by the company. AI agents rely on your knowledge bases, internal procedures, response templates and eligibility rules defined in your repositories. The AI does not take autonomous initiative; it reformulates and formats existing information within the defined framework. The advisor maintains control at every step and can validate, adjust or complete the response before sending. This combination of AI, business rules and human validation produces consistent, compliant responses adapted to the operational requirements of customer service.