A leader in the Visual IVR market, DialOnce has been digitizing over 15 million calls annually for the past 10 years!
Phone call: The user initiates contact, triggering the integration of the connected IVR.
Digital proposal: The IVR, via APIs, analyzes the request and suggests an adapted digital journey.
SMS delivery: A contextual SMS, generated through an API, redirects the user to a secure interface.
Service access: The user accesses personalized services through connections to internal systems via API.
Intuitive and Powerful SMS API
Easily integrate our solution with IVRs to redirect calls and send personalized, real-time SMS.
Full Interoperability
Compatible with leading telephony systems and CRM tools (Odigo, Orange Business, Vonage, etc.).
Advanced Personalization
Tailor SMS to each client’s situation for targeted and relevant communication.
Robust Technology
Trusted by top companies to manage millions of interactions, ensuring reliable performance.
Real-Time Reporting
Track performance and instantly adjust strategies using precise data.
Enhanced Customer Experience
Send an SMS with a link to digital solutions after a call, reducing wait times and boosting satisfaction.
Cost Reduction
Minimize incoming calls to agents by redirecting clients to intuitive digital alternatives.
Peak Activity Management
During high-demand periods, streamline call flows and prevent bottlenecks through digitized customer journeys.
Intelligent Support
Provide solutions even when agents are unavailable by sending SMS with links to online guides or tools.
Personalized Customer Journeys
Deliver a smooth experience by adapting digital solutions to each client’s specific needs.
Since implementing DialOnce, we have observed a 30% reduction in interactions and gained 40 NPS points!
We gained 34 points in reachability where we initially hoped for 15-20 points. We were overwhelmed by calls: today, thanks to DialOnce, we have regained a sense of calm within our teams.
Thanks to DialOnce's orchestrator, we improved the call pickup rate, saw an increase in self-care usage for order tracking and repair tracking, and significantly optimized the unit cost!
