DialOnce

An AI agent for an omnichannel customer service

The AI agent combines intent understanding, omnichannel orchestration, and seamless ecosystem integration for personalized interactions with your customers.

Our clients trust us

RATP revolutionizes urban travel with DialOnce omnichannel chatbot
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How does the AI agent work?

Omnichannel reception

Adopt your customers' favourite channels

Take control of your customer contact journeys

Our omnichannel AI agent greets your customers on the channel of their choice and guides them to the place where their request will be handled most effectively. It receives and processes all types of interactions, including those coming from messaging tools such as WhatsApp.

We also provide a visual IVR to digitize inbound calls.

See our AI agents in action
Book a demo

Use cases

  • Smart support: Quick, personalized issue resolution powered by customer data and knowledge bases.
  • Streamlined journeys: Clear guidance with intuitive navigation across options and actions.
  • Real-time interactions: Contextual, enriched responses delivered instantly.
  • Seamless omnichannel: Effortless handoffs and smooth transitions between channels.
  • High performance: Advanced models enabling faster, more efficient handling of requests.
  • Trusted AI: Transparent, reliable, and data-respectful interactions for maximum security.
Use cases
Benefits

Benefits

  • Instant responsiveness: Ultra-fast replies powered by generative AI.
  • Advanced personalization: Tailors every interaction in real time to expressed needs.
  • Cost optimization: Reduces human effort on repetitive tasks.
  • Enhanced customer satisfaction: Delivers smooth, tailored solutions.
  • Multichannel adaptability: Works seamlessly across messaging, websites, and apps.
  • GDPR compliance: Ensures data security and confidentiality.

Our solutions integrate seamlessly with your CRM, CCaaS, and internal IT ecosystem

Salesforce and DialOnce: a powerful duo for omnichannel customer relations
Microsoft is connectable to DialOnce omnichannel chatbot
Odigo boosted by DialOnce omnichannel chatbot integration
Integration of Genesys and DialOnce’s omnichannel chatbot for optimal customer service
Innovative contact management at Kiamo with DialOnce omnichannel chatbot
Customer communication revolutionized by Axialys and the DialOnce omnichannel chatbot
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Customer service optimization with Worldline and DialOnce omnichannel chatbot

Concrete results for an optimized customer experience

Customer satisfaction +25% Satisfied or very satisfied users with the automated journeys
Contacts
avoided 30% Rate of contacts avoided through automation
Average Handle Time -20% Thanks to automated response and fast routing of requests
Improved Reachability +30Pts Rate of calls handled (via phone or digital) out of the total incoming calls

"To facilitate the work of our advisors, we chose to offer DialOnce's conversational agent supported by artificial intelligence. This agent was particularly in demand during the Paris 2024 Olympic Games. It sorts incoming requests, and responds to a maximum number of travelers in French and English, reducing contacts by up to 30%."

Gaetan Bultez

Customer Service Director at RATP

See our AI agents in action
Book a demo