Customer Strategy Expo 2018: Video Recap of CNP Assurances Workshop

Dial Once was present on April 10, 11, and 12, 2018, at the Customer Strategy Expo. It was an opportunity to interact with our clients, prospects, partners, and to present our vision on the future of customer relations.

On Wednesday, Adrien Lesage, CCO of Dial Once, hosted a workshop on the theme of Visual IVR with one of our clients: CNP Assurances. Thanks to a better analysis of customer journeys, CNP Assurances and Dial Once were able to improve the customer experience and enhance the group's existing digital solutions.

Present to share their experiences were :

• Adrien Perrin, Director of Customer Relations - Business Unit Partnership La Banque Postale 
• Sylvette Fournet-Fayard, Head of Telephone Service Providers Management
• Emmanuel Doisneau, Digital Transformer

Find the summary of the workshop in video :