[Webinar] GMF adopts DialOnce's Visual IVR

📅 February 08, 2024 | 🕗 11:30 - 12:30

✨ Join us to discover how Groupe Covéa/GMF Assurances revolutionized its customer service with DialOnce's visual IVR.

🎯 Objectives achieved:
Improved customer service reachability.
Encouragement of self-care solutions.
Significant improvement in customer experience.

🎙️ Key witnesses:
Vincent Dalençon of Covéa, digital transformation expert.
Paul Flon from GMF, customer relations specialist.
Adrien Lesage from DialOnce, Chief Revenue Officer.

💡 They will share:

Project background and deployment.
Main ROI and impacts of visual IVR on claims declaration and follow-up.