DialOnce and Kiamo announce a strategic partnership to transform the customer experience

The main goal of this collaboration is to offer an integrated solution that meets the growing demands of consumers while optimizing the productivity of customer service advisors. By combining DialOnce’s artificial intelligence with Kiamo’s powerful interaction distribution engine, businesses will be able to manage customer requests more proactively and efficiently across all channels.

This partnership enables DialOnce and Kiamo to offer a unique solution that integrates both a mailbot capable of autonomously classifying and processing incoming emails and attachments, and a conversational agent that supports advisors by providing real-time assistance, conversation summaries, and post-call reports. These tools, fully integrated into Kiamo, allow customer service advisors to focus on the client relationship and be more efficient when handling complex interactions.

"We are thrilled to collaborate with Kiamo to bring a new dimension to customer relationship management. This partnership strengthens our mission to support businesses in their digital transformation by enabling them to offer more responsive, more human, and more efficient services," says Charles Dunston, Founder and President of DialOnce.

"DialOnce’s AI components fit perfectly with our best-of-breed approach, which is unique in the market. We want to give our clients the freedom to choose the best solutions available, and DialOnce’s bots and augmented agent features fully align with our vision," says Jean-Luc Neveu, CEO of Kiamo.

This partnership enables businesses to:

• Reduce operational costs through intelligent automation of repetitive tasks.
• Improve advisors productivity by providing real-time support via an integrated virtual assistant acting as a true copilot.
• Deliver a seamless and personalized customer experience across a fully omnichannel journey.
• Increase customer and employee satisfaction by providing faster, more accurate responses to every inquiry.

DialOnce is a French provider of AI agents specialized in customer relationship management. With 10 years of expertise and partnerships with over 150 major companies, we help address customer needs and automate repetitive tasks for service agents. Our solutions streamline user journeys and boost customer satisfaction across all channels.

Kiamo is the leading software in France for customer interaction management. Developed by Conecteo, Kiamo powers over 400 contact centers of all sizes and across all industries. Natively omnichannel, our interaction distribution engine enables clients to manage customer flows more efficiently.