Insurance, banking
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Faced with strong growth, the promotion of self-care is a major focus at Nickel. Indeed, Nickel estimates that 30% of calls do not require the intervention of an advisor. To reduce this number of calls, as well as the abandonment and repeat rates, Nickel provides its customers with new, simple and intuitive digital tools.
Goals:
"DialOnce's Visual IVR has enabled us to improve the customer experience while helping to control our flows and therefore our costs. It's a tool that's perfectly adapted to our customers and their behaviors, because it combines the simplicity of the telephone channel with the fluidity of a web-based pathway. The result: customers are more autonomous and find the solution to their problem more quickly!"
Ilias El Basri
Responsable des opérations
