As part of its digital transformation, Matmut wanted to promote its autonomous contact solutions to its customers in order to adapt to their new behaviors and optimize its reachability.
Promoting autonomous digital solutions* to customers
Minimize customer resolution effort
Turn a prospect's call into a sales form*.
*when the call cannot be handled
In just three weeks, the DialOnce Visual IVR was deployed on Matmut's main numbers, optimizing its reachability. It not only provides a response other than by telephone, but also encourages the use of digital channels, while refocusing telephone contact on high value-added requests. It has now been extended to other entities (e.g. Matmut Protection Juridique).
"We really liked the DialOnce project, because we really transformed the inbound call into a digital device with a remarkable level of efficiency! "
FRANÇOIS DI ZAZZO
Member Relationship at Matmut
