Government

How does the Ministry of Solidarity and Health ensure it can be reached in times of health crisis?

Challenge

Ministry of Solidarities and Health improves reachability with DialOnce

Reduce incoming call volume

Since March 2020, the Ministry of Solidarity and Health has had to relieve its saturated telephone channel, due to the introduction of the Coronavirus COVID-19 toll-free number, then again in 2021, with the launch of the new number dedicated to vaccination.

Reduce incoming call volume
Optimize reachability
Promote the use of digital solutions

Results

Reachability 100% 100% of calls handled (voice or digital)

SelfCare Go up increase use of available solutions

Due to a high volume of incoming calls and regular peaks linked to the health crisis, the Ministry of Solidarity and Health deployed the DialOnce Visual IVR in less than 24 hours to improve its reachability and offer better access to information.

Find out more about Visual IVR

Quick response by the Ministry of Solidarities and Health with DialOnce's Visual IVR

""In just a few hours, and on 2 occasions, we deployed a call digitization platform to relieve the French Ministry of Health and Solidarity of the burden of managing incoming calls. This solution ensures constant reachability for users who call in. ""

Adrien Lesage

Chief Revenue Officer