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Axialys x DialOnce Breakfast

Updated on 09/01/2024
DialOnce and Axialys collaborate for a seamless customer experience and journey

June 16, 2022 : a sweltering day across France but a festive one at our DialOnce premises! Alongside the VoIP telephony expert Axialys, we welcomed our respective partners, Keyrus and Zendesk, as well as our mutual clients. It was a delicious moment to think and exchange ideas about the challenge of "How to create a seamless customer journey?"

Our guests, true Customer Relationship experts, participated in 3 workshops. Each partner presented its solution and the resulting benefits:

  • The "Subscription Journey" developed by DialOnce
  • The "Complaint Handling" by Zendesk
  • The "Cancellation/Retention" by Axialys

They all came for these 3 reasons!

  • To co-construct an end-to-end customer journey in real time, to meet their operational needs, and do so for free. Everyone left with their personalized journey in hand!
  • To meet select partners, with expertise across all stages of a customer journey:
    • Digital pathways (Zendesk)
    • Omnichannel orchestration of contact journeys (DialOnce)
    • Integration of specialized solutions (Keyrus)
  • To taste and enjoy the famous pastries of Cédric Grolet, head pastry chef at Le Meurice!

If you couldn't attend and wish to discover our testimonials, please fill in the form below:

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