Events
< Back to the blog
On April 18, 19, and 20, 2017, the Customer Strategy Expo was held at Paris Porte de Versailles.
This annual gathering of all the players in the customer relationship ecosystem showcased the latest innovations in customer experience and digital solutions.
The ultimate goal of all the companies present at the Customer Strategy Expo was to simplify customer journeys so that customers make less effort in their day-to-day interactions when they wish to contact a company. An ambitious principle that allowed dozens of companies, large groups, and countless startups to offer innovative solutions and services with enhanced capabilities over these three days. During the 2017 edition, artificial intelligence was at the heart of the discussions, addressing an important issue: customer autonomy in solving their problems.
While technology brings us new ways to think, transform, and reinvent customer relations every day, companies must also implement a real internal change management. This digital transformation involves evangelizing digital practices among internal employees and breaking down historical silos between departments, especially those of telephony and digital.
Based on this observation, Dial Once invited two of its clients to demonstrate how companies today are capable of offering a richer customer experience for their clients.
The first workshop of the 2017 edition featured the exceptional participation of Allianz on the project carried out with Dial Once in their Allianz Health customer service. Co-hosted by Dial-Once and Mathieu Talleux, Head of Telephone and Customer Contact Solution Centers at Allianz, this workshop showcased how Dial Once could improve customer experience at Allianz by contributing to their digital transformation.
Carglass, a leader in automotive glass repair, was present at the first workshop to share its project with Dial Once.
The call digitalization solution aimed to streamline customer relations and optimize the appointment scheduling process in its technical centers.
