DialOnce

Unify data and consolidate an omnichannel view of customer journeys

End-to-end management with an omnichannel vision tailored to the needs of decision-makers

All customer relationship KPIs in a single view

DialOnce’s omnichannel cockpit for optimised contact routes on all channels

A global view of omnichannel activity

On all open channels

The Omnichannel Cockpit enables you to cross-reference all the data collected throughout the customer contact journey across all your contact channels.
It gives you an omnichannel view of your business and enables you to take intelligent action across all your channels, even those not covered by our solution!

Target KPIs

based on usage levels

The Omnichannel Cockpit must make it possible to monitor and manage customer relations and meet the needs of different types of user with different levels of analysis:

  • General management, to provide an overall view of the company's customer relations
  • The Customer Relations department, to monitor and manage the business in detail
  • Supervisors and advisers, to monitor their results and position themselves
Targeted KPIs and DialOnce omnichannel cockpit for tailored contact journey monitoring

Get a head start!

The omnichannel cockpit is a personalised service from DialOnce

With around a hundred projects completed by a team of people on a human scale with expertise in customer relations, we can support you at every stage, from expressing your needs to setting up your omnichannel cockpit and analysing and exploiting the results.

24/7 customer service reachable with DialOnce and visual IVR

Customer experience

Beyond their expectations

Reduce the effort required by customers to obtain a response 

 

Ensure 100% reachability for your contacts

Increased SelfCare usage rate with DialOnce and visual IVR

Digital Transformation

Give them autonomy

Measuring the effectiveness of its digital solutions

 

Enriching digital pathways to empower customers where possible

Cost optimization in customer service processing with DialOnce and visual IVR

Cost to serve

Drastically reduce processing costs

Improve team productivity

 

Better welcome contacts with commercial value

Increasing revenue and strategically managing contact journeys with DialOnce omnichannel cockpit

More business

Focus on what's essential

Increase the sales productivity of your teams

 

Prioritise high value-added contacts

Enter a truly omnichannel dimension!
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